FAQ - Signal Trading Corporation | Wellness Products Philippines

How long does it take to get my product once ordered?

A total of 2.5 to 3 months. It takes approximately 4-6 weeks for an order to be produced in Sweden. This does not include shipping time. If the order will be shipped via sea freight, an additional two months will be required on top of the production time. Airfreight is another option but at a higher cost.

How long does it take to install a unit?

Considering that all of the required provisions are completed onsite prior installation, see below timetable:

Sauna Room and Equipment: 3-5 days per unit
Steam Room and Equipment: 3-5 days per unit
Steam Shower Room and Equipment: 3-5 days per unit
Steam Column: 1-2 days
Sauna or Steam Equipment only: 2-3 days per unit

Maintenance Requirements:

For private use:

Sauna: Check-up at least once a year
Steam/Steam Shower: Descaling works at least twice a year

For public/commercial use:

Sauna: Check-up at least twice a year
Steam/Steam Shower: Descaling works at least 4 to 6 times a year

Order Process

Send us a copy of floorplan or we can schedule a site visit
We will recommend a suitable unit (whether cabin and/or equipment)
Once proposal is approved and order is placed, lead time is approximately 2.5 to 3 months
Our technician will submit MEP drawings and coordinate with the client’s contractor
Pre-wiring or piping works can be done in advance before the order arrives
Once the unit is delivered onsite, installation will take 3 to 5 days per unit

How long is the warranty of TyloHelo products?

For residential orders:
2 years

For commercial orders:
1 year

What are the benefits of regular Sauna and Steam use?